Icelandic Budget Airline Wow Air Collapses Leaving Passengers Stranded

29 March, 2019, 10:29 | Author: Gerard Cortez
  • KEFLAVIK ICELAND- APRIL 28 2018 Wow Air Airbus A320 at Iceland's international airport. WOW Air started to offer connecting flight between North America and Europe with a stop in Iceland

The airline's bankruptcy comes after six months of hard negotiations to sell the low-priced carrier, first to its main rival and flag-ship carrier Icelandair and later to Indigo Partners, an American company who operate the airline Wizz.

It grounded at least six planes in North America that were set to leave late Wednesday from Montreal, Toronto, Boston, Detroit, New York and Baltimore.

A number of airlines have run into financial trouble recently, with factors such as higher fuel bills and excess capacity in the sector contributing to their problems.

Other budget carriers, including EasyJet, may also offer some discounted "rescue" fares.

In 2013, the airline grew as a result of its low ticket prices and a marketing campaign aimed at making Iceland a popular destination for foreign travelers. Proof of a Wow ticket is required.

Icelandair may be abandoning two of its North American routes, but it's not about to abandon WOW Air's stranded customers on either side of the Atlantic.

Mr. Rennert, of Elevate Aviation Solutions, said the discounters operate with thin margins and need full planes and fast aircraft turnaround times to be profitable. To qualify, passengers must have a reservation on Wow within the next 11 days and must reserve the Aer Lingus flight by phone. Others tweeted photos of crowds as passengers tried to find out what to do.

This policy tends to cover the cost of the purchased tickets.

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"At that point we're very stressed, you know, it doesn't seem like there's anyone that can give us any information about what's going on", she explains.

To secure a reservation, work every possible portal.

"They said that there will be further information today and asked if we have any questions", Riordan said. "It might not be $99 though". WOW Air passengers can tweet their booking numbers to @wowairsupport - from there, support agents are helping passengers on a case by case basis, to see if they are eligible for refunds or free destination changes. It instructs passengers to file their claims with the administrator or liquidator.

One minute you're looking forward to your vacation.

Here's some advice on what you can do before, during and after your travel, to minimise disruption.

Those without travel insurance may be able to seek reimbursement, though the announcement on WOW Air's page included the possibility of a bankruptcy filing.

As a second course of action, contact your credit card issuer.

"Our entire trip was basically less than that including our accommodations", she says. Banks and credit card companies can also help cancel payments, but that money can take a long time to reach customers.

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