Outages Sparked by CenturyLink Outage: What’s Wrong With Emergency 911 Number?
29 December, 2018, 12:59 | Author: Rickey Flowers
A CenturyLink outage that affected 911 emergency services throughout Washington state is being investigated by the federal government after stretching into a second day. Pai called the outage "particularly troubling" in a statement.
CenturyLink has said little about the outages, but did state that 911 calls are completing in areas where CenturyLink is the 911 provider.
Police departments in Cleburne, Corsicana, Frisco, McKinney and Stephenville also reported 911 outages persisting through Friday morning.
If you've ever been in a serious emergency before, you probably already know how important it is to have quick access to emergency services. The late-night response to the Portland outage was especially jarring for some, considering they received loud, late-night mobile phone messages explaining that their 911 services were out.
Capas said there had not been any reports of issues as of Friday morning. CRESA said it pushed information about reaching 911 through "all other methods" before sending a message through its Emergency Alert System and Wireless Emergency Alerts systems Thursday evening. Earlier today, on Twitter, a CenturyLink spokesperson said that the company discovered "some additional technical problems as our service restoration efforts were underway".
CenturyLink calls itself "the second largest US communications provider to global enterprise customers".
The communications company confirmed in a Facebook post around 11 a.m. Thursday that their network is "experiencing a disruption affecting customer services", and some customers are not able to file help tickets on the CenturyLink website.
CenturyLink provides cell services to several carriers, including AT&T and Verizon - the outage didn't impact emergency calls from landlines.
Residential customers have also tweeted some harsh words, mostly about the lack of updates and customer service from CenturyLink. KOMO reports that some CenturyLink customers reported receiving busy signals when dialing 911.
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